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FAQ
1.What is the difference between a balm and a salve
- Our premium balm and salve are both designed to soothe and protect your skin, but they serve different purposes. The balm is a thicker, more concentrated formulation ideal for targeted areas, providing intense moisture and relief for dry or irritated skin. In contrast, the salve has a lighter consistency, making it perfect for broader application and everyday use, offering a protective barrier while promoting healing. Choose the product that best fits your skincare needs for optimal results
2.When should I expect to see the effects of the products
- Our herbal products are designed to promote wellness and vitality, but individual results may vary. Typically, users can expect to see noticeable effects within 4 to 6 weeks of consistent use, depending on factors such as lifestyle, diet, and overall health. For optimal results, we recommend following the suggested usage guidelines and maintaining a balanced routine.
3.What should I do if I have a negative reaction to any product
- In the event of a negative reaction to our herbal product, it is essential to discontinue use immediately. We recommend consulting a healthcare professional for guidance tailored to your specific situation. Additionally, please reach out to our customer service team for support and to report your experience, as your feedback is invaluable in ensuring the safety and quality of our product
4.What is your return policy?
- Our herbal product comes with a customer-friendly return policy designed to ensure your satisfaction. If you are not completely satisfied with your purchase, you may return the product within 60 days of receipt for a full refund. We prioritize your health and well-being, and our return policy reflects our commitment to providing high-quality herbal solutions. Please contact our customer service team for assistance with the return process. Unfortunately, we cannot afford to pay for the shipping cost of your return.
5.Where is the source of your raw materials?
- Our herbal raw materials, oils, wax, herb and essential oils are meticulously sourced from reputable suppliers who prioritize sustainability and quality. We collaborate with local farmers, suppliers and trusted producers, ensuring that each ingredient is harvested at its peak potency. Our commitment to ethical sourcing guarantees that our products not only meet the highest standards of purity but also support environmentally friendly practices, value and fair trade principles.
If you have any further question or concern, please email us with your question and we will joyfully respond to you as soon as possible.